When the citizen's voice improves public services.
VozFeed captures citizens' voices and connects them with your municipality in real time, analyzing audio with AI, delivering actionable insights to improve public management.
Tipología de usos
Citizens
Feedback campaigns on municipal services and procedures.
Public employees
Work climate surveys for officials and municipal staff.
Quality management
Satisfaction audits in public service offices.
Transparency
Direct citizen listening channel for accountability.
Listening to citizens has never been easier.
Why Voice Messages
“The average citizen won't complete long forms, but will leave a 30-second audio sharing their experience”
Accessibility
No advanced digital literacy required. Anyone can leave an audio.
Inclusion
Elderly people or with low connectivity can easily participate.
Authenticity
Voice conveys urgency, frustration or satisfaction genuinely.
Improving the citizen experience
When citizens feel they can be heard:
Trust in public management increases
Perception of transparency improves
Citizen participation is strengthened
Public offices, citizen service centers and municipal spaces have the potential to capture constant feedback to improve services.
Citizens demand better public service.
of citizens believe public services don't listen to their needs
Municipalities that implement feedback channels improve their citizen satisfaction index.
Why use Voice QR in public offices
The Voice QR eliminates feedback bureaucracy. Citizens can share their experience in seconds.
“Voice channels increase citizen participation rate 3x vs written surveys”
Traditional suggestion boxes don't work.
With Voice QR
Turn every public office into a citizen listening channel.
How VozFeed works
A VozFeed QR is installed at citizen service points
Service windows, waiting rooms, procedure offices, service centers.
The citizen scans the QR
In less than 30 seconds they can share their experience by voice.
Why voice provides richer information
Satisfaction forms capture cold data. Voice captures:
This allows understanding how citizens experience public service.
What a municipality gains With VozFeed:
Real and continuous citizen listening
Improves institutional image
Detects operational problems
Transparency and accountability
Municipalities with active feedback channels improve citizen satisfaction by 35%.