Privacy Policy

Last updated: January 8, 2026

1. Introduction

VOZFEED is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI-powered voice and text review collection and analysis platform.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, company name, password (securely hashed)

Campaign Data: Campaign names, QR codes, customization settings (logos, colors, messages), rewards configuration

Review Data: Voice recordings, AI-generated transcriptions, text reviews, ratings, sentiment analysis, reviewer names (optional), email addresses (optional, with consent)

Integration Data: Google Places IDs, company website URLs

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent, conversion metrics

Device Information: Browser type and version, operating system, IP address, language settings

Cookies: Session cookies, preference cookies, analytics cookies

2.3 Third-Party Information

Payment confirmations, AI transcription results, file storage data

3. How We Use Your Information

3.1 To Provide Services

• Process and transcribe voice reviews using AI
• Translate transcriptions to configured language
• Perform automated sentiment analysis
• Generate unique reward codes
• Manage campaigns and QR codes
• Provide conversion metrics and analytics
• Facilitate Google Reviews integration

3.2 To Improve Services

• Analyze usage patterns
• Develop new features
• Improve AI model accuracy (using aggregated data)
• Optimize performance

3.3 To Communicate

• Send service notifications
• Respond to support requests
• Provide feature updates
• Send security alerts
• Marketing communications (with explicit consent only)

3.4 For Legal Compliance

• Comply with legal obligations
• Enforce our terms and policies
• Protect rights and security
• Prevent fraud and abuse

4. How We Share Your Information

4.1 We DO NOT Sell Your Data

We never sell your personal information or review data to third parties.

4.2 Trusted Service Providers

Groq AI: Transcription and AI analysis
Cloudinary: Secure audio file storage
Vercel: Hosting and infrastructure
Google Places API: Google Reviews integration

4.3 Legal Requirements

We may disclose information when required by law or to protect rights, safety, and security.

4.4 Business Transfers

In case of merger, acquisition, or asset sale, your information may be transferred.

5. Data Security

5.1 Technical Measures

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Secure authentication with bcrypt password hashing
• Role-based access controls
• Automated encrypted backups
• 24/7 security monitoring

5.2 Data Retention

Active Accounts: Data retained while account is active
Deleted Accounts: Personal data deleted within 30 days
Backups: Backup data deleted within 90 days
Legal Requirements: Some data may be retained longer for compliance

6. Your Rights and Choices

6.1 Access and Portability

• Request a copy of your data
• Export data in CSV format
• Access data through dashboard

6.2 Correction and Deletion

• Update account information
• Delete specific reviews or campaigns
• Request complete account deletion

6.3 Opt-Out Rights

• Unsubscribe from marketing emails
• Disable non-essential cookies
• Opt out of analytics tracking

6.4 GDPR Rights (EU Users)

Right to access, rectification, erasure, restriction, portability, objection, and to withdraw consent

6.5 CCPA Rights (California Users)

Right to know, delete, opt-out of sale (we don't sell data), and non-discrimination

7. International Data Transfers

Data may be processed in different countries. We use Standard Contractual Clauses for EU transfers and implement appropriate safeguards.

8. Children's Privacy

VOZFEED is not intended for users under 18. We do not knowingly collect information from minors.

9. Cookies and Tracking

9.1 Types of Cookies

Essential: Required for service functionality
Functional: Remember preferences
Analytics: Understand usage patterns (anonymized)

9.2 Cookie Management

Control cookies through browser settings or our consent banner.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy periodically. Material changes will be notified by email. Continued use constitutes acceptance.

12. Contact Us

Privacy Questions: privacy@vozfeed.com
Exercise Rights: privacy@vozfeed.com (Subject: "Privacy Rights Request")
Data Protection Officer: dpo@vozfeed.com
Website: https://vozfeed.com

13. Regional Provisions

13.1 European Union (GDPR)

Legal Basis: Consent, contract, legitimate interest, legal obligation
DPO Contact: dpo@vozfeed.com
Supervisory Authority: Your local Data Protection Authority

13.2 California (CCPA)

Categories Collected: See Section 2
Business Purposes: See Section 3
Sale of Data: We do not sell personal information

13.3 Argentina (Law 25.326)

Database Registration: Registered with Agencia de Acceso a la Información Pública
Rights: Access, rectification, update, and deletion

By using VOZFEED, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.