When the passenger's voice improves the journey.
VozFeed captures passengers' and transport users' voices in real time, analyzing audio with AI to improve service, safety and travel experience.
Tipología de usos
Passengers
Voice feedback on the travel experience.
Drivers
Work climate surveys and working conditions.
Operations
Detection of problems on routes, units and stations.
Safety
Incident and risk situation reporting channel.
Listening to passengers has never been easier.
Why Voice Messages
“Public transport passengers have a lot to say but no accessible channel to do so”
Accessibility
Only needs a phone with a camera. Passengers scan the QR and leave feedback in seconds, no apps or sign-ups needed.
Speed
Feedback in 30 seconds while waiting or traveling.
Safety
Anonymous channel to report risk situations without exposure.
Improving the passenger experience
When passengers feel they can be heard:
Service satisfaction increases
Safety perception improves
Operational problems are detected quickly
Stations, stops, transport units and mobility apps have the potential to capture constant passenger feedback.
Passengers want channels to express their opinion.
of users want more opportunities to give feedback on transport services
satisfaction improvement reported by transport organizations that implement passenger listening systems
more likely to rate the service positively when users feel their feedback is taken into account
of public transport users use their smartphone during the trip, enabling tools like QR and mobile feedback
Why use Voice QR in transport
The Voice QR on the unit or station eliminates friction. Passengers share their experience in seconds.
“Transport that listens to its passengers reduces formal complaints by 40%”
Complaint books don't work in transport.
With Voice QR
Turn every trip into a feedback channel.
How VozFeed works
A VozFeed QR is installed on units and stations
Buses, trains, stations, stops, transport apps.
The passenger scans the QR
In less than 30 seconds they can share their experience by voice.
Why voice provides richer information
Complaint forms are bureaucratic. Voice captures:
This allows understanding how passengers experience the transport service.
What your transport company gains With VozFeed:
Real passenger feedback
Improve safety
Optimize routes and service
Reduce formal complaints
Users who feel their opinion is heard are 2x more likely to rate the transport service positively.